PREPARE FOR YOUR ONLINE CONSULT

To make the most of your consultation time it is important to prepare as much information as possible prior to the Video Meeting.

We prefer to receive this information be Email - for confidentiality and security purposes a PDF format will be used. If this is not possible we can gather the information at the Video Meeting.

CLIENT & PATIENT RECORD

When you book your consult you will be sent a Client & Patient Record to be filled and returned to us prior to your consult.

The patient record should include information about the animals current condition as well as any important medical or surgical history. There will questions to prompt you for the type of information we need.

PREPARE YOUR DEVICE

Download the FREE "Whereby" application on your ipad or iphone. We will send you a link that will open up a private Video Meeting on your chosen device. This platform is secure & private - once we send you the link you will be taken to a secure "Video Chat Room"

An iPad is easy to use and allows the mobility to examine the animal in detail. Especially useful for horses if we want to watch the animal move, walk and trot.It is a good idea to practice filming your pet before the consult.

PREPARE A POSITION FOR THE CONSULT

For all pets we need a position with good lighting without glare, an outdoor position is best.

For small animals it is ideal to have a table or bench set up for the animal to stand on. Set up your device with a support if necessary, to be able to film the pet without having to hold the ipad. Alternatively a second person can assist.

For large animals a assistant is essential to be able to handle the animal, manipulate limbs if necessary and someone to film. Farm animals will need to be in a confined area such as a small pen, raceway or crush. There will be severe limitations on the consult if your animal is "out in the paddock"!

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